WORD. Events and Catering

The caterer did not respond to order until I call foodline.
Food was delivered on time. However, till date (7 days after order), I have not receive the invoice. This is getting frustrating after several chasing. Now I wonder if I would ever receive my invoice.

Packaging of food looks good.
However, the dishes (chicken & fish) were too salty.

Just to share our experience from ordering from WORD.

This catering was meant for my grandma's birthday and it was ruined as we waited 2 hours waiting for the food.

The food supposed to arrive at 7 pm and I called the in-charge and she directed saying the driver will call back to advise the ETA.

Finally, at 8:30 pm, the workers arrived just to set up the table and lay the tray etc, and went down to the car park to wait for their other colleague who was on the way with the food. He arrives with the food around 9pm and it was 2 hours late already.

Caterer wanted to use a black cloth as a base for the table, it is CNY period.. & their trays were very dirty too.

We decided to ask for cancellation & WORD in-charge gladly accept it and transfer it within that night.

We have not tasted the food hence, we are unable to comment on it. However, I hope WORD can improve more on their communication between customers and their workers, improve their food arrival timing and their full table set up decorations too.

Do note that caterer does not give you a call for confirmation of your order and will only email you to transfer the amount to their bank account, all via emails/sms only.

But will we order again from WORD? No, as we were really disappointed.

My review is just my two cent worth and hopes you will choose your caterer carefully.

Food was tasty (other than a try of burnt banana balls and mee siam that has gone bad) and display was nice but service is terrible.

Delivery was 1.5 hours late and when it arrives, the mee siam has gone bad. WORD did offer to send a fresh batch but we declined since guests were hungry after the 1.5hr wait. Was given a refund of $50.

Two days after the event, when I was reviewing photos and chasing for the mee siam refund, I realised that two dishes were replaced without prior informing me - Chicken Mousse with Black Olive Canapé and mini rice kuehs were replaced with watermelon salad, chicken bits in black pepper sauce and fried fish balls.

Informed WORD of this but her reply was that I should have informed her on the spot (my mistake really, that i couldn't hold back my hungry guests for a further 10mins after the 1.5hr delay to check on the delivered food when is clearly so common for caterers to send things)

To make matter worse, after the initial denial that items were replaced, I was told that the items replaced are of a higher value and that Salad is an intercontinental dish (whatever this means).

It has been four days since she was supposed to return to me after checking with the kitchen but there was no news since.

Well, she has definitely hit the nail on the head by saying it's all my fault - ya, my fault really, for choosing WORD.

Firstly, the caterer only send an email informing us to transfer the money so that they can confirm the orders. I was expecting a call instead of just an email as emails can be overlooked.
After transferring the money, there was no news on whether the order was confirmed. The food was late by more than 1.5 hours and we got conflicting information. At 430pm, we got a call to say that we will get the food by 530pm. After 530pm, I have no news, so I called the caterer and was informed the driver will call me. The driver says they will reach in 15-20mins but it was only much later than I got the food. not sure where it went wrong, but our plan to have an early dinner was destroyed.
the food was not fantastic to be honest but well, edible. the salmon yu sheng was not up to expectation for the price of it.

The set up & delivery was late by an hour. Called the caterer twice. During the first call, I was informed that my number would be given to the driver to contact me and to provide his ETA but the driver did not contact me. Called a 2nd time and they informed that the driver is otw and to give them another 10-15 mins but eventually arrived after half an hr after the 2nd call.

No garbage bag and serviette provided. Price tag was not removed from the scoop (unhygienic).

Collection was late by more than 2 hours till we have to leave the items outside as we have to go for other CNY visiting.

No invoice provided and caterer asked to paynow them since the collection would only be done when our family was out for visiting thus couldn’t pay by cash. However, no screenshot/receipt was provided to us as promised.

Bad experience- Delivery came 30mins after my event timing, short delivered of brownie, some of dishes we ordered were swapped without informing us - Fried noodle instead of braised Ee fu noodle, broccoli instead of loh han vegetable, sautéed king prawn become fried prawn. Food were very dry and broccoli quite salty, brownie become cakes and cookies. They don’t provide trash bag and serviettes too.

Order was for 12pm but arrived only at 1.50pm. Very embarrassing and sorry for my guests. The gravy was sticky liked. Because of the lateness and the guys were rushing, in the end no serviettes and garbabge bags was given. Spoilt my entire event.

1. Very bad caterer , the food got changed without informing me , I ordered Signature Oat cereal prawn but delivered was sotong ball . Ordered oven baked mixed Seasonal veg but was served oven baked brinjal which I don't like this disc

2. I ordered Fried banana ball not available , I told the caterer that I do not want the chocolate brownie and they agreed to replace something else but they still delivered chocolate brownie

3. Delivery came late more than 1.5 hour after my even timing. My even is at 12 pm and all my guest are waiting for the food. After 12 pm , the food still not delivered , I was so worried and called the caterer MANY TIMES but line cannot get thru. After 1 hour , I manage to call the caterer ,they told me the delivery will be late . The driver message me that the caterer just hand over the food to him at 13.24 pm . When I received the food ard 13.45 pm.

4. The caterer should inform us that they will late instead I call them to check on delivery status.