"Definitely more room for improvement"

I've reminded them that my party will start from 11.15am and despite my reminders requesting for prompt delivery which they have told me to give them 1 hr grace, their delivery guy came at 10am. From 10-3pm, it's 5 hours and I've requested for more ... More burner in case the food turned cold before 3pm but was told that he did not have reserve. I guess they should be well prepared if they will want to arrange earlier delivery.
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