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"Service is good but their soup too salty"

Review of U FAMILY TINGKAT by Ms Angeli Chia

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3.0 /5
(Verified Purchase)
Reviewed on 15th Sep 2025
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Service is good but their soup too salty
Reviewed on 15th Sep 2025 Verified Purchase
This is my first time ordering from this caterer. The food is ok but their soup very salty and their vegetable a bit hard for elderly to chew. I hope they will improved on their soup and vegetable. Their service is good because once the food has ... More arrived, they will send you a text to let you know it's at your doorstep.
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Single Meal 10 Days Premium Healthy Tingkat (3 Dishes 1 Soup / 4 Dishes)
provided by U FAMILY TINGKAT
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Evian from U FAMILY TINGKAT responded to this review
Responded on 16th Sep 2025 10:05 PM
Hi Ms Chia,
Thank you for giving our tingkat service a try and for sharing your honest feedback.

We’re really sorry to hear that the soup was too salty and the vegetables were a bit hard for elderly diners. We truly appreciate you pointing ... More this out — your feedback has been shared with our kitchen team and we will definitely work on improving the seasoning and texture moving forward.

We’re glad to hear that you were happy with our delivery updates and service — thank you for highlighting that!

If you continue with us, we hope you’ll see improvements in the coming meals. Feel free to reach out to us directly anytime with preferences or special requests — we’re always happy to help!

Warm regards,
Customer service of A&E Gourmet Tingkat
A&E GOURMET GROUP PTE LTD
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.9/ 5 Last 6 months
Most favourite dish: Almost All Of The Dish
34 reviews in total by past customers
A customer just ordered for 30 pax for delivery on 8th Nov, 5:00PM
(Ordered 27 mins ago)
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