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Brightaste Food Pte Ltd

4.5 / 5 (498 reviews) 4.6 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*83%
Food Quality4.3 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (1282)

Reviews (498)

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36 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Pebble Ang
Ms Pebble Ang Verified Purchase
3.0 / 5

On-Time Buffet Delivery, but Some Dishes Fell Short

In terms of taste, the overall standard was average. The most disappointing dish was the prawn with chilli crab sauce. The prawns were soggy, the shells stuck tightly to the meat making them difficult to peel, and the chilli crab sauce was quite watery, lacking the rich flavour and consistency that one would expect.
On a positive note, the Thai-style fried rice was the standout dish of the buffet. It was fragrant, flavourful and well-received by everyone. It was definitely the favourite item among the spread.
Overall, while the service and punctual delivery were satisfactory, there is room for improvement in some of the dishes, particularly the prawn with chilli crab sauce
Choose one Choose one Choose one Choose one Choose one+6 Golden Crab Claw Prawn with Chili Crab Sauce Braised Chicken with Herb & Wolfberry Thai Style Fried Rice with Pineapple and Shrimp Fusilli Pasta Salad
view more 10 photos & videos
Mr Tommy Lin
Mr Tommy Lin Verified Purchase
3.0 / 5

Food quality can be improved.

Pro: - Delivery is arrive early on the event, as least they are not late.
- Chilled Cheng teng is nice
- Table arrangement is basic but adequate.
- Plate and cutlery are adequate
- Good aftersales customer service.

Cons - Curry chicken is dry and starchy, meat are on the hard side.
- Cereal fish is tough and taste little fish
- Prawn was mushy, half of the tray was left untouched.
- Vegetable portion was small for 30 pax, some guests did not get to eat. We have less than 30 guests.
Choose one Signature Curry Chicken with Potato ( +$0.5<i></i> ) Kung Po Prawn Sautéed Long Cabbage with Black Fungus
Mr Koh Boon Kiong
Mr Koh Boon Kiong Verified Purchase
3.0 / 5

Overall ok, can hav better communication of unavailable dish

We were not notified that the chilled jelly with longan was not available and was replaced with something else. There can be better communication rather than just replace for us without telling us. Although there was a 5% refund of this dish, but it was untouched as there was like nothing much inside this dessert. It was a disappoinment for this dish. Other dishes are still ok. Customer service was still quite responsive. But can be better.
Oriental Fried Rice Chilled Crystal Jelly with Longan Grilled Honey Chicken with Sesame Seed Egg Tofu with Assorted Vegetable Steamed Mini Chicken Siew Mai+2 Kung Po Prawn
view more 6 photos & videos
Mr Ben Lee
Mr Ben Lee Verified Purchase
1.0 / 5

Poor Quality Food, Inadequate Portions,Terrible Chair Rental

I am extremely dissatisfied with the overall service provided. Despite placing an order for 45 pax, the food portions were clearly insufficient. The Golden Crab Claw dish did not even contain 45 pieces, which raises serious concerns about whether the portions were prepared according to what was paid for. It is completely unacceptable for guests to receive essentially one piece each in a buffet setting.

In addition, the majority of the dishes were overly salty, which significantly compromised the dining experience and reflected poor quality control in food preparation.

On top of that, we rented 20 chairs, and the condition of the chairs was shocking. Many were old, worn out, and some even broken. It was embarrassing having to serve my guests with such ugly and poorly maintained chairs, especially when we are paying for proper equipment and a presentable setup. Customers deserve better than this.

Given the price paid and the expectations set, the catering and rental service failed on multiple levels. I strongly urge the company to review their portioning accuracy, improve their food quality, and ensure that rental items are safe, presentable, and of reasonable standard. This experience was far below acceptable.
Potato Salad with Almond Flakes Thai Style Fried Rice with Pineapple and Shrimp Signature Curry Chicken with Potato ( +$0.5<i></i> ) Chinese Kailan with Mushroom Baked Fish with Cream Sauce
Ms Hannah Teo
Ms Hannah Teo Verified Purchase
2.0 / 5

First and Last order

The food taste were all so so, not great but not bad. However, the kailan was not even warm at all. It could be that the warmer wasn’t placed properly for that dish (did not check). Two things made the experience negative: there were not enough plates and cutlery for 90 pax, and the drinks finished quite soon into the event. This is a buffet and guests returning for subsequent rounds of food and drinks is expected, hence these should be sufficiently provided.
Mr Mohamed Khalid
Mr Mohamed Khalid Verified Purchase
2.0 / 5

Bad experience

I engaged Brightaste Food Pte Ltd for an important event with the food set-up scheduled for 1:00pm, ahead of our guests’ arrival at 2:00pm. Unfortunately, the experience was extremely disappointing and unprofessional.

Despite multiple calls, I could not reach the person in charge. When I finally managed to get through at 1:30pm, I was informed—only then—that the driver was caught in a jam in Jurong and would only arrive at 2:30pm.

As I write this, it’s already past 2:00pm and my guests have arrived—with absolutely nothing to serve them. This has caused not only logistical issues, but also a great deal of embarrassment and humiliation on our part as hosts.

Such poor coordination, lack of communication, and disregard for punctuality are unacceptable for any event caterer. Based on this experience, I do not recommend Brightaste Food Pte Ltd to anyone looking for reliable and professional service.
Brightaste Food Pte Ltd responded20th Apr 2025 04:09 PM

Dear Mr Mohammed Khalil,

We are sincerely apology for the incident happened for your event that caused a 40mins late from the eating time at where the food was nicely set up and ready to consume at 2.40pm. We answered the call immediately when its rang, believe the several calls that you have make was to Foodline hotline which is not our direct service number. We will only get all updates from the operation teams if there was a hiccups happened or they faced a traffic obstruction. While picking up your call, our operation teams was just informed that due to sudden heavy rain, they were having a congestion on the road. And instantly we informed to you that the food would be arrive at 2.30pm. Safety while driving is their main concern so they committed to safely deliver all the food to each events. Thanks for the team that they really make it on time to arrived at your place at 2.30pm, and had their flashing set up regardless of the rain was still heavily falling, just to ensure your guests can have the food as soon as possible.

Explanation said nothing for the incident that had happened. We deeply felt sorry for your guests that need to be waited for long, as a token of apology, we have immediately agreed to waive the transportation charges which is $45+ for your event while the complained was make to us. Nevertheless, we try our best to serve all our customers with pride.

Delivery Feedback

Based on 355 customer responses.

  • On time or up to 30 min early: 294 (82.8%)
  • More than 30 min early: 39 (11%)
  • Late: 22 (6.2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 241
  • Less than 10 min early: 7
  • 10–15 min early: 17
  • 15–30 min early: 29
  • More than 30 min early: 39
  • Less than 10 min late: 1
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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