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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

yong sian
yong sian Verified Purchase
4.0 / 5

Budget friendly tingkat

If you are looking for budget friendly tingkat, this one can consider. As for my cycle, there were twice whereby the vegetable dish was no longer good for consumption when I was about to consume it. It was a real pity. However, overall I would still say this is acceptable tingkat, it's something you can consider if you are looking for budget friendly tingkat. Thanks!
Ms Chris
Ms Chris Verified Purchase
4.0 / 5

Hewtop Caterer is my the best choice, on time and nice food.

We have never been disappointed by the cuisine at Hewtop Caterer. The portion is adequate, not overly oily and salty, and suitable for elderly persons; I order for my mother, who enjoys it greatly. I attempted ordering from other caterers after a while but returned to Hewtop Caterer because my mother still prefers their dishes. I will keep ordering it.
Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
4.0 / 5

Within expectation but with room for improvement to be made

The food and service were up to my expectation over the last 20 days. However, on one occasion, they delivered the wrong order that came with a soup instead of the 4 dish as per my order. Although, this was compensated with one more dish the next day, but the additional dish was only delivered 2 days after the incident as claimed the driver forgot to pick-up the additional dish. On another occasion, the dinner was delivered at 610pm, which was very close to the unsafe consumption cut-off time of 630pm. No compensation was made for this late delivery but only offer a verbal apology on this incident. Overall, the service can be better in terms of packing the right order for customer and on time delivery for better experience to the customer.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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