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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
4.0 / 5

Acceptable standard of food and services

The food was up to the expectation for my family. But on one occasion, the order was sent wrongly as it delivered with 3 dishes plus one soup instead of 4 dishes. The caterer did apologize for the mistake made and I have accepted the apology and hope that the mistake wouldn't repeat again. Overall, the service and food were of acceptable standard.
Ms Jasmine Loh
Ms Jasmine Loh Verified Purchase
4.0 / 5

Cheap meals but not healthy

First time using this caterer, we subscribed for a 4 meals for 10 days lunch trial. The caterer's biweekly menu is only for 3 meals + soup. We were wondering why it is so hard to create an additional 4 meals for customers' reference. Dishes are prepared on a thick and starchy gravy. It's not very appetizing especially when food is deliver earlier (10am plus) and get cold. Besides the caterer prepared frequent fried food and processed meat such as sausages pr luncheon meat. I have 2-3 processed food in 10 days. Lastly no brown rice as option...this is a let down for customers who want other option than white rice.
Mr Zhuang Lingxiang
Mr Zhuang Lingxiang Verified Purchase
3.0 / 5

Food items are ok for the price but certain cannot be eaten

At the beginning, food items were alright. Then the standard goes downwards day by day. Vegetables dish did not make the mark. In one of the days, the vegetables dish tasted sour and had to be thrown away. One of the fish dishes (in the photo) was pale red. For the soup, in the first few days, it was in a container but after that, it was in a meal bag. I assume the caterer wanted to prevent spillage. Not sure if the soup portion became smaller after that. It did not fill up about half of my 1L pot as compared to when it was in a container.

Other food items are ok for the price.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes) Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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