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Hewtop Catering Pte Ltd

4.3 / 5 (7,605 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,605)

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7,605 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Cindy
Ms Cindy Verified Purchase
4.0 / 5

Disappointed tingkat provider.

Leafy vegetable was yellow on most days and we just have to threw it away. this is the 1st time i have threw most food as compare to any other vendor, soup portion was small as well. Given feedback but only for 1 replacement so far. Disappointed.
Ms Sharon Seow
Ms Sharon Seow Verified Purchase
5.0 / 5

Decent Food but Early Delivery

Taste of food, quality of ingredients and portions were alright.
Service wise, the staff on their phone line was very friendly and helpful. When they forgot my rice for one of the days, they immediately offered to make up for a dish.

However, delivery time was too early. Dinner came at abt 3pm.
Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes) Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes)
ABC
ABC Verified Purchase
3.0 / 5

Hewtop

Food quality, portion and variety seem to have generally deteriorated a bit, although on some days it was still good. The 4th dish is processed food, which is not so good. On 2 days, the customer service person seems unable to understand my messages, but it was subsequently made up for adequately probably by a different customer service person. Delivery for dinner to my place is usually around 3pm.

Delivery Feedback

Based on 7,133 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,226 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,226
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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