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Hewtop Catering Pte Ltd

4.3 / 5 (7,605 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

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Reviews (7,605)

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7,605 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Chew Huiling Irene
Ms Chew Huiling Irene Verified Purchase
4.0 / 5

Hope they improve food taste, soup portion and communication

Portion for soup initially only give us 1 standard container to share for 3 pax which is definitely not enough. Then out of goodwill feedback and get 2 containers of soup. Last day of tingkat and they came late near 6:45pm instead of their usual 5:30pm and there was a replacement of their emergency case where the driver could not come and suddenly came to deliver. Miscommunication for this emergency case which leaves the food outside our house although they informed us earlier at 4:30pm to settle our own meals and give us 1 day replacement.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)

Delivery Feedback

Based on 7,133 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,226 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,226
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just placed an order for delivery on 15th Nov, 3:00PM
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