Jiak Ba

Thank you for your honest feedback. We’re sorry to hear that the meals did not meet your family’s preferences and for the packaging issue and missing rice. We’re glad our team was able to respond quickly, and we sincerely apologise for the inconvenience caused. We’ll take your feedback seriously and work on improving our food quality and packing. 🙏

Dear Valued Customer,

Thank you for taking the time to share your feedback with us. We truly appreciate your comments regarding the food portion and quality, and we are glad to know it has been acceptable overall.

We understand your concern about the recent $100 price increase. Please allow us to explain that this adjustment works out to less than $2.50 per pax per meal. Over the past months, we have experienced significant increases in ingredient costs, packaging materials, transportation, and overall operational expenses. Despite these rising costs, we have tried our best to maintain our food quality, portion sizes, and the complimentary herbal drink served twice a week.

This adjustment was made only after careful consideration to ensure we can continue providing consistent quality and service without compromising standards.

We sincerely value your support and understanding. Please feel free to reach out if you would like to discuss this further — we are always happy to assist. :)

Thank you for sharing your honest feedback with us. We appreciate your comments on the variety and spiciness of the dishes, and we’ll take this into consideration when planning our menus.

Thank you as well for giving us a try, and we hope to have the opportunity to serve you better in the future 🙏

Thank you for your continued support and honest feedback! We’re glad you enjoy our tasty and less oily food. We appreciate your suggestion about improving our ingredients and will definitely look into it to serve you better next time.

Thank you for taking the time to share your feedback. We’re sorry to hear that the vegetables and soup did not meet your expectations, and we sincerely apologize for the spillage issues with our tingkat containers. We’re glad that our team was able to address your concerns promptly and appreciate your understanding as we worked to resolve the matter. Your feedback helps us improve our food quality and delivery service, and we hope to have the opportunity to serve you better in the future.

We’d like to gently clarify that all our dishes are freshly prepared each day, and we do not serve the same dish repeatedly within a week.

We truly understand your frustration and appreciate your feedback. At the same time, we kindly ask that our team be treated respectfully, as verbal abuse can be upsetting to them.

Thank you again for your 5-star rating service—we truly appreciate your support.

Thank you for taking the time to share your feedback with us. We truly appreciate your support and the opportunity to serve you. We’re reviewing our meals to improve variety, freshness, and protein balance. Your input helps us get better, really appreciate the support!