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Robert Catering Services

4.3 / 5 (1,359 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (1359)

Reviews (1,359)

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145 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

IL
Ms Shannon Lim Verified Purchase
3.0 / 5

Decent overall, but some dishes need improvement

We catered this mini buffet for a gathering, and while some of the dishes were enjoyable, there were a few items that could be improved.

The Signature Curry Chicken was rather salty, while the Hong Kong Style Fried Noodle was not quite to our liking in terms of texture and taste.

The Salad Prawn with Raisins was also a little concerning. The prawns had an unusual salty taste and did not taste as fresh as expected, with a slightly odd aftertaste.

The Mini Chocolate Éclair also tasted different from the usual éclairs we have had elsewhere. The flavour and texture were not quite what we expected, although this may come down to personal preference.

Overall, the food was acceptable, but we felt that these items could be improved, particularly the prawns in terms of freshness and taste.
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Shem
Shem Verified Purchase
3.0 / 5

Responsive vendor with reasonable prices

Ordered dinner tingkat, but the delivery often arrived at 2pm, making me wonder if I am getting the food for lunch. Provided feedback a few times and was told that they will remind the driver, but it doesn't seem effective.

Since most of the dishes are dry rather than sauce-based, food can be eaten many hours later even though it's already cold. Quality of the food is acceptable.
Zai Ting
Zai Ting Verified Purchase
1.0 / 5

Curry chicken was extremely salty and not for consumption

The curry chicken was extremely salty, it seemed like the chef accidentally added too salt into it when cooking. My guests were unable to eat it and we had to throw it away. We have feedback to Robert Catering about it and they said that they will get back to me but didn't.


We didn't know that they DO NOT provide insulated bags for the food unlike other caterers. Hence, note that you have to bring your own insulated bags if you are not planning to serve it immediately.
Stephanie
Stephanie Verified Purchase
1.0 / 5

Bad Service

Pretty disappointed. There will be once per week that the food will be delivered spicy. Told them everytime and no one bother. Gave up.
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Mr Danny Low
Mr Danny Low Verified Purchase
3.0 / 5

Much room for improvement

Except the curry chicken, all other dishes are not to our liking。 The rice is so cold, veggie is soggy. a lot of leftover for the rice and veggie. I understand this is CNY and the food quality is compromise due to many orders. have to look for alternative next year
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Mr Wilfred liao
Mr Wilfred liao Verified Purchase
3.0 / 5

My order.

Food quantity was average; I expected a bit more to comfortably serve 15 pax. The taste was nice overall, though slightly on the salty side, and the food arrived cold. Unfortunately, the dessert was not properly secured during delivery, which resulted in a spill.
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Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
1.0 / 5

Repeated wrong order delivered - Time to move on

On one occasion, the dinner was delivered for 1 pax, which was vastly inadequate for a 3 pax order. Called for resend but caterer was unable to fulfill. This was really ridiculous as I ordered this dinner for my convenient, but this caterer provides inconvenience for my family. The issue was again the driver mixed up the order. Last contract I faced with wrong order being delivered twice and recommended for them to label the order properly so that the driver will not be confused. Asked the boss to call me but they only offer one day extension and a dish replacement for the compensation on this repeated mistake made by the driver. Enough of this saga...period.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 35 pax for delivery on 4th Nov, 12:00PM
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