U FAMILY TINGKAT

Hi Ms Vanessa, thank you for taking the time to share your feedback with us 🙏

We sincerely apologise for the inconvenience regarding the brown rice. On that day, we unexpectedly ran out of brown rice during preparation. To avoid delaying your meal, we replaced it with white rice, and immediately refunded $1 to you.

We understand this was not the choice you originally selected, and we are truly sorry that it affected your experience. We have since tightened our stock planning to prevent this from happening again.

Thank you again for giving our Tingkat a try. We will continue improving our flavours, consistency, and delivery timing. We appreciate the opportunity to learn and do better. 🙏

Dear Ms Song,

Thank you so much for your heartfelt review — it truly means a lot to our whole U Family Tingkat team 🙏❤️

We’re really happy to hear that your family enjoyed the meals, and we’re especially touched that your child likes the food too. Knowing that our home-cooked style meals brought comfort and warmth to your home is the biggest motivation for us to keep doing better every day.

We’re also grateful for your kind words about our delivery and customer service. We will continue to stay consistent, improve wherever we can, and serve your family with sincerity and care.

Thank you once again for your trust and support.
We’re truly thankful to be part of your family’s daily meals 💛

With gratitude,
U Family Tingkat

Dear Mr Lee,

Thank you so much for your kind review and for sharing your experience with us 🙏
We’re truly grateful to hear that you enjoyed our meals and that everything went smoothly from delivery to food quality.

Your encouraging words mean a lot to our whole U Family Tingkat team.
We will continue to stay consistent and do our best each week to serve you with warm, home-style meals made with heart.

Thank you once again for your trust and support — we truly appreciate it ❤️

Warm regards,
U Family Tingkat

Dear Ms Tan,

Thank you so much for your wonderful 5-star review — we are truly grateful for your kind words and support 🙏❤️

We’re very happy to hear that you enjoyed the generous portions, the variety of dishes, and that the clams and soup were a pleasant surprise for your family. Knowing that your mum loved the meals really warms our hearts — it’s our biggest motivation to continue cooking with sincerity every day.

Thank you again for choosing U Family Tingkat. We will continue to do our best to bring you homely, comforting meals with great value and consistency.

With gratitude,
U Family Tingkat

Hi Ms Chia,
Thank you for giving our tingkat service a try and for sharing your honest feedback.

We’re really sorry to hear that the soup was too salty and the vegetables were a bit hard for elderly diners. We truly appreciate you pointing this out — your feedback has been shared with our kitchen team and we will definitely work on improving the seasoning and texture moving forward.

We’re glad to hear that you were happy with our delivery updates and service — thank you for highlighting that!

If you continue with us, we hope you’ll see improvements in the coming meals. Feel free to reach out to us directly anytime with preferences or special requests — we’re always happy to help!

Warm regards,
Customer service of A&E Gourmet Tingkat
A&E GOURMET GROUP PTE LTD