U FAMILY TINGKAT

Hi Ms Vanessa, thank you for taking the time to share your feedback with us 🙏

We sincerely apologise for the inconvenience regarding the brown rice. On that day, we unexpectedly ran out of brown rice during preparation. To avoid delaying your meal, we replaced it with white rice, and immediately refunded $1 to you.

We understand this was not the choice you originally selected, and we are truly sorry that it affected your experience. We have since tightened our stock planning to prevent this from happening again.

Thank you again for giving our Tingkat a try. We will continue improving our flavours, consistency, and delivery timing. We appreciate the opportunity to learn and do better. 🙏

Hi Ms Chia,
Thank you for giving our tingkat service a try and for sharing your honest feedback.

We’re really sorry to hear that the soup was too salty and the vegetables were a bit hard for elderly diners. We truly appreciate you pointing this out — your feedback has been shared with our kitchen team and we will definitely work on improving the seasoning and texture moving forward.

We’re glad to hear that you were happy with our delivery updates and service — thank you for highlighting that!

If you continue with us, we hope you’ll see improvements in the coming meals. Feel free to reach out to us directly anytime with preferences or special requests — we’re always happy to help!

Warm regards,
Customer service of A&E Gourmet Tingkat
A&E GOURMET GROUP PTE LTD