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"Late caterer"

Name: Elite Buffet
Brand: RichFood Group

Review of RichFood Group by Ms Amy Choy

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4.0 /5

(Verified Purchase)

Reviewed on 4th Dec 2023

More:

Food

Service

Value

Ms Amy Choy
Corporate/Company Event
College Road
8th Nov 2023
45 Pax

Late caterer

Reviewed on 4th Dec 2023 Verified Purchase

This caterer was late for 45 mins. Maybe due to the food too long in the van, the Soon Kueh has turned sour. But their honey Grilled pork chop was good.

Elite Buffet
provided by RichFood Group

Favourite dish: Honey Grilled pork chop

First time ordering from merchant: Yes

Will recommend this merchant: Probably

Hayden from RichFood Group responded to this review

Responded on 21st Dec 2023 04:47 AM

Dear Amy,

Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in our service and any inconvenience it may have caused during your recent event.

We assure you that we are taking immediate steps ... More to address the timeliness of our deliveries. Your feedback is invaluable to us as we continuously strive to improve our services.

We are also genuinely sorry to hear about the quality issue with the Soon Kueh. We appreciate your patience and the opportunity to make amends.

We look forward to have the opportunity to serve you better in the near future!
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