BellyGood Caterer

Hi Mr Goh,

Thank you for sharing your honest feedback with us. We are truly sorry to hear that the food did not meet your expectations. Please allow us to clarify that warmers are not provided for party set orders.

That said, we take your comments on food freshness and quality very seriously, and will definitely look into them to see how we can further improve. Your input is invaluable in helping us enhance our offerings and service.

We appreciate you taking the time to let us know, and we hope to have the opportunity to serve you better in the future.

Best regards,

Joseph Gan
Bellygood Caterer

Dear Brielle,

We would like to sincerely apologize for the inconvenience you experienced with your recent order with us through FoodLine. It is truly disappointing to hear that the order was delayed, and the food items received were partially incorrect. We would like to extend our sincerest apologies for the mistake on behalf of the team.

We understand that receiving your order on time and accurately is essential, and we deeply regret falling short of your expectations. We are taking immediate steps to prevent such incident in the future.

Once again, we sincerely apologize for the inconvenience caused by this isolated case and thank you for bringing this matter to our attention. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly.

Thank you for your kind understanding and continued support.

With Regards,
Bellygood Caterer

Hi Clement,

Thank you for your time taken to provide us with the feedback.

I have since informed my Executive Chef and he will look into it to see how we can further improve our food quality.

We have always ensured that we do a good job for all our caterings, however this time round, we were not up to mark and lost the goodwill of your kind self. Our management take a serious view of all feedbacks from our customers as it helps to improve on our food quality and service standard.

Once again, please accept our humble apologies and be assured that this is definitely an exceptional and isolated case. Your satisfaction is important to you. We will be looking forward to the next opportunity to serve your good self in the near future.

Thank you.

Best regards,
Joseph

Dear Ms Hee,

Thank you for your review.

Further to our conversation with your husband (Peter), we understand that out of 2 sets of food delivered to you on 30th August, 1 set of the food was affected.

You may like to note that our food was cooked in bulk together with orders for several other customers, who are having the same menu. Thus, we are unable to establish the main reason why only 1 set was impacted and your second set and the rest of the orders were not affected. Nonetheless, we would still like to provide you with a full refund of your order out of goodwill gesture.

Please be assured that we placed great priority on our food safety standards, and we will continue to find out the cause of your query.

Thank you once again for your time taken to provide us with the review.