Robert Catering Services

Ordered dinner tingkat, but the delivery often arrived at 2pm, making me wonder if I am getting the food for lunch. Provided feedback a few times and was told that they will remind the driver, but it doesn't seem effective.

Since most of the dishes are dry rather than sauce-based, food can be eaten many hours later even though it's already cold. Quality of the food is acceptable.

Food spoil for 3 days ,suspect they send too early,message Joanna no need send my food anymore,no reply

Pretty disappointed. There will be once per week that the food will be delivered spicy. Told them everytime and no one bother. Gave up.

On one occasion, the dinner was delivered for 1 pax, which was vastly inadequate for a 3 pax order. Called for resend but caterer was unable to fulfill. This was really ridiculous as I ordered this dinner for my convenient, but this caterer provides inconvenience for my family. The issue was again the driver mixed up the order. Last contract I faced with wrong order being delivered twice and recommended for them to label the order properly so that the driver will not be confused. Asked the boss to call me but they only offer one day extension and a dish replacement for the compensation on this repeated mistake made by the driver. Enough of this saga...period.

Same issues with the size of the dishes especially the thin slice of fish. Soup is ok. The delivery will forget to send rice and sometime soup. Sometime the delivery is after 6 or once 7pm.

On the first day of this contract, the order was wrongly delivered. Ordered 4 dishes but delivered with 3+soup. This mistake was repeated on the second day, and the compensation did not arrive on the agreed date. Although the compensation was subsequently fulfilled, the mistake was done by the driver who he got mixed up with the orders. Anyway, such incident should not have happened if the orders were clearly labelled. Obviously, the caterer needs to take action to prevent such mistakes in the future. Overall, the food quality is acceptable at this price point, but the service can be better improved.

Order for my mum. Quality was initially satisfactory but the soups have become very salty. Instructions from call recipient to kitchen to driver seem to fall through the gap. Example, no delivery on first day, hang the food on door knob despite asking to put on chair, etc. We will take a break from ordering.

The fish is of a thin slice, not onetime but every time especially the fried ones. I am wondering what is the margin of profit that make the fish a thin slice? The delivery man sometime forget to bring rice or soup. The taste is acceptable. Not much seafood and the chicken/ meats are of smaller portions.

Felt that the quantity given per dish is a tad too little. The fish given is always a thin slice without “much fish “ maybe flour.

Not renewing the 30 days package . My aged parents were disappointed with the dishes most of the time, even though we have renewed with them before