U FAMILY TINGKAT

Thank you so much for your review, Mr Aslim Kennedy. We’re happy to know that you found the food nice, the price reasonable, and the delivery on time. For your first order, we understood that you were not satisfied with the delivery timing, and we know that punctual delivery is very important to you, so we made improvements this time. We truly appreciate your support and look forward to serving you again next time.

Hi Joanne, thank you so much for your kind review and for trying our tingkat 😊
We’re really happy to hear that the taste and portion worked well for your family.

Thank you for trusting us with your family’s meal. Hope we can serve you again soon!

Hi Rebecca😊

Thank you so much for taking the time to share this with us — we really appreciate your honest feedback.

We’re glad to hear that our food and service met your expectations overall, but we’re sorry that the meals felt a little too oily and salty for your preference. We understand that everyone’s taste is different, especially for customers who prefer lighter, less oily, and less salty meals.

At U Family Tingkat, we do aim to keep our food more home-style and balanced, especially for families and elderly customers. Your feedback is really helpful for us to keep improving, and we’ll definitely take note of this with our kitchen team.

On the variety, we actually run a rotating menu to avoid repetition, but we understand it may not have matched your expectations during your trial — thank you for pointing it out.

If you ever consider trying us again, do feel free to let us know your preference for lighter taste — we’ll do our best to adjust where possible 🙏

Thank you once again for your support, and we truly appreciate the chance to serve you 💛

Hi Mr Tanipar 😊

Thank you so much for your 5-star review and for trusting us to prepare meals for your family. We’re truly happy to hear that the food was enjoyable and delicious.

Many of our customers order for their loved ones, and it really means a lot to us to be part of that daily care and thoughtfulness.

We also appreciate your feedback regarding delivery timing. We’re actively refining our routing and coordination to improve punctuality.

Thank you again for your support. We look forward to serving you and your family even better next time 😊

Thank you so much for your kind review and for choosing us 😊

We’re really glad you enjoyed the food and the complimentary abalone. Your feedback means a lot to our team.

We also appreciate your understanding regarding delivery timing. As we prepare meals fresh daily, occasional delays may happen due to traffic or route conditions, and we’re always working on improving this.

Thank you again for your support. We hope to have the pleasure of serving you again!

Thank you so much for your incredibly kind and thoughtful review — it truly means more to us than words can express ☺️

We are deeply grateful for your trust in allowing us to serve your elderly parents. Understanding their dietary preferences and special needs is something we take very seriously, and we’re really glad to know that our efforts made a positive difference for them.

Your words about our patience, responsiveness, and cooking with care truly encourage our entire team. For us, it’s not just about providing meals, but about supporting families and looking after the well-being of those who matter most to you.

Thank you once again for your encouragement and trust. It is an honour to be part of your parents’ daily meals, and we will continue to serve with the same heart and dedication 💛

Thank you very much for taking the time to share your experience with us 😊

We’re really glad to hear that you enjoyed the food, found the portions reasonable, and that our delivery was consistent and punctual — that means a lot to our team.

We also truly appreciate your honest feedback on value. We take this seriously and will continue to review how we can better balance quality, portions, and pricing for our customers.

Thank you once again for trying our 3-day trial, and we hope to have the opportunity to serve you again in the future ☺️

Thank you so much for your kind review 🙏
We’re truly glad to hear that your brother enjoyed the meals, especially during his recovery period. It means a lot to us that our food could bring him comfort and something to look forward to every day.

Thank you for trusting U Family Tingkat to take care of his lunches.
We will continue to do our best — fresh ingredients, homestyle cooking, and heartfelt service daily ❤️

If you or your brother ever have any preferences or requests, feel free to let us know anytime. Wishing him a smooth and speedy recovery!

Dear Ms Koh,

Thank you so much for your kind 5-star review and for sharing your experience with us. We are truly grateful for your trust and support 🙏❤️

We’re very happy to hear that your brother enjoyed the meals, and we’re glad that adjusting the delivery time and preparing the food in a warming bag helped him eat comfortably during recovery.

Thank you also for renewing your order with us — it means a lot to our whole U Family Tingkat team. We will continue to do our best every day to serve your family with fresh, warm and comforting meals.

Wishing your brother a smooth and speedy recovery.
With gratitude,
U Family Tingkat