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"Lousy customer service!"

Review of East West Fusion by Mr Yan Zhong

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Tingkat
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3.0 /5
(Verified Purchase)
Reviewed on 23rd Sep 2020
More:
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Service
Value
Lousy customer service!
Reviewed on 23rd Sep 2020 Verified Purchase
Excluded some days for tingkat. Caterer checked with me via WhatsApp on my order, which was exactly the same as what I put on Foodline.
Turns out the invoice generated seems to be for everyday, which the caterer and myself missed out on.
Since ... More this order is for someone else, I didn't notice that the food came everyday, including the days I excluded. So until the person I ordered for mentioned that the food hadn't arrived for 2 weeks, I called caterer to confirm.
While I admit it was fault for both parties (myself and caterer), the person seems to blame me instead, and insisted it was my fault for not checking, and that when the food was sent, we didn't mention anything.
Lesson learnt for me to check the invoices sent out, but pls pls, for caterer, pls check the order twice or more.
Rating 1* for poor customer service, since person didn't feel apologetic at all.
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28 Days Lunch Tingkat Package (Incl. Weekends)
provided by East West Fusion
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.6/ 5 Last 6 months
Most favourite dish: Curry Chicken
2103 reviews in total by past customers
A customer just ordered Tingkat
for 1 pax
(Ordered 7 mins ago)
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