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"Food is good but service really need to buck up"

Review of Robert Catering Services by Ms Linda Loi

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(Verified Purchase)
Reviewed on 25th Jan 2023
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Service
Value
Food is good but service really need to buck up
Reviewed on 25th Jan 2023 Verified Purchase
This is the first time I ordered from this caterer. The dishes are quite nice such as chicken, prawn, fried rice, fish. However, I was very shocked with their service.
1) 1st shock: My guest were all here and the delivery was half an hour late. The ... More dispatch called to inform me that the traffic was slow due to raining. Hence, this is still acceptable for me since they called to inform.
2) 2nd shock: When they reached, they opened up the table and told me never bring table cloth. The table looks dirty and unpleasant (this is a full table setup buffet). At the end, I had to use my own table cloth but its transparent, so still very unsightly.
3) 3rd shock: After the delivery had placed the food and light up the warmer, they left. I have to remove the plastic sheet and aluminium foil for every dish myself.
4) 4th shock: A loosely stack of serviette was packed together with the plates and cutlery in a plastic bag. I have to unpack the plates and cutlery myself and to tidy up the loosely stack of serviette.
5) 5th shock: They did not bring any chilli/tomato sauce which they supposed to.
6) 6th shock: I wanted to feedback all these issues, so I called the person in charge twice but she cut off my line twice.
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万事如意 Wan Shi Ru Yi @$23.80/pax (with platter) (menu 21Jan-24Jan)
provided by Robert Catering Services
Favourite dish: Chicken
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.8/ 5 Last 6 months
Most favourite dish: Curry Chicken
1361 reviews in total by past customers
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