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Robert Catering Services

4.2 / 5 (964 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*75%
Food Quality4.0 / 5
Service & Communication4.1 / 5
Value4.0 / 5

Customer Photos (669)

Reviews (964)

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964 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
3.0 / 5

Wrong order repeated for 2 days

On the first day of this contract, the order was wrongly delivered. Ordered 4 dishes but delivered with 3+soup. This mistake was repeated on the second day, and the compensation did not arrive on the agreed date. Although the compensation was subsequently fulfilled, the mistake was done by the driver who he got mixed up with the orders. Anyway, such incident should not have happened if the orders were clearly labelled. Obviously, the caterer needs to take action to prevent such mistakes in the future. Overall, the food quality is acceptable at this price point, but the service can be better improved.
Ms Teng Teng Koh
Ms Teng Teng Koh Verified Purchase
3.0 / 5

Quality reasonable but very salty soups

Order for my mum. Quality was initially satisfactory but the soups have become very salty. Instructions from call recipient to kitchen to driver seem to fall through the gap. Example, no delivery on first day, hang the food on door knob despite asking to put on chair, etc. We will take a break from ordering.
Mr Alvin Lim
Mr Alvin Lim Verified Purchase
5.0 / 5

Great tingkat!

My family and I are repeat customers of Robert Catering's dinner tingkat service. We really like their food!
JC
Mr Jordan Chong Verified Purchase
5.0 / 5

Food ok. Early delivery for 1 day without explanation.

Some days are good some days are so so. Generally, the taste is ok. Not sure why there is pork in the dishes despite non-halal. One of the delivery was 2 hours earlier and one dish was sour as a result. Upon complaint, no explanation too. Move on to other caterer.
Mr Colum Tiew
Mr Colum Tiew Verified Purchase
4.0 / 5

Tingkat (1 pax)

The food was fine, generally enough but always experiences hiccups, especially at the start of a new cycle (Tingkat). Sometimes overlooked for non-delivery.
20 days Trial Package
Ms Jean
Ms Jean Verified Purchase
3.0 / 5

Better food portion esp fish , not the dehydrated versions.

The fish is of a thin slice, not onetime but every time especially the fried ones. I am wondering what is the margin of profit that make the fish a thin slice? The delivery man sometime forget to bring rice or soup. The taste is acceptable. Not much seafood and the chicken/ meats are of smaller portions.
Mr Lee Yun Zong
Mr Lee Yun Zong Verified Purchase
5.0 / 5

Repeated order

Food above average, soup is one of the best. delivery is early, everything went well throughout. shall continue for more weeks
Mavis Loh
Mavis Loh Verified Purchase
5.0 / 5

Tingkat

The food was fine, generally enough for the number to persons you ordered for. Time of delivery for dinner was 2 pm. Shifted to a later time subsequently.

Delivery Feedback

Based on 1,320 customer responses.

  • On time or up to 30 min early: 995 (75.4%)
  • More than 30 min early: 225 (17%)
  • Late: 100 (7.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 913
  • Less than 10 min early: 5
  • 10–15 min early: 30
  • 15–30 min early: 47
  • More than 30 min early: 225
  • Less than 10 min late: 4
  • 10–15 min late: 15
  • 15–30 min late: 32
  • More than 30 min late: 49

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A customer just ordered for 100 pax for delivery on 20th Nov, 5:30PM
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